Date: 11/28/2007 09:59PM

From: Cecilia Chao

To: frankcrandall@kw.com

Subject: Roxanne Fike

Dear Mr. Frank Crandall / KW Team leader

        In the winter of 2005, my family and I were lucky enough to make the acquaintance of Roxanne Fike. At that time when the housing market was  for sellers like us, Roxanne was able to help us sell our old house in Old Orchard I most expediently. She was also invaluable in helping us find our current house in the Belcaro neighborhood, with which we are greatly pleased.

       I have come to respect and admire her keen knowledge of the housing market, exemplified in her recommendation that we take advantage of Proposition 17 which was passed in order to help people like us who are over the age of 55. Moreover, we were comforted by the way that such professional expertise was balanced by her sincerely personable nature; she always took care of both my old and current houses as though they were her very own.

       We truly appreciate (even up to this very moment!) her steadfast dedication to us not only as customers, but as the close family friends that have rapidly become. And her knack for landscaping and interior design hasn't hurt here at the new house!                                                            

Sincerely,

Cecilia Chao

Date: 12/15/2006 12:55AM
From: Myisha Blackman
To: caroldel@kw.com
Subject: Roxanne Fike as my Real Estate Agent

Hi Carol  / KW Team leader

      This letter is long overdue.  Roxanne Fike helped me to purchase my first home...located in Van Nuys, CA.  Her service was exceptional!  

       She was on top of EVERY SINGLE DETAIL from the very beginning.  We worked with the seller's agent, who happened to be somewhat rude and unprofessional at times yet Roxanne maintained a professional demeanor the whole time.  I had her cell phone number and office number and she made herself available to me throughtout the weeks and months leading up to the purchase. She allowed me to call her even on the weekends and evenings. 

       There was no end to the excellent level of service she offered me.  I mean, at every hand she was there for me, encouraging me, explaining each step (appraisal, inspection, escrow, etc and the respective procedures).  In short, she went above and beyond the call of duty the whole time.  I'm sure I was not her only client yet she made me feel as though I was.  She was warm, compassionate, caring and humble, although given her career background and educational accomplishments she has many reasons not to be humble.  The saying is true: "No ones cares how much you know until one knows how much you care." 

      She did care and she deserves to be recognized and awarded for her service.

Thank you,

Humbly 

Myisha J. Blackman

National Alliance of Black Interpreters, Inc.

Southern CA Chapter, President

Los Angeles